Return Policy:

 

Our goal is to exceed our customers expectations and help you continue to memorialize your loved one anytime after the funeral service. We hope you are satisfied with your purchase. If you are not, simply return the item(s) you do not wish to keep within thirty days and we will refund your order or exchange the item(s) subject to the return policy below.  After the thirty day period, any returns will be refunded with store credit. Please know that claims for missing items or items damaged in transit do not fall into this category. 

     1. Shipping or transit damages must be reported to us within three (3) business days. We will replace your order free of charge and pursue any claims with the shipping company.

     2. If the order is incorrect due to an error on the part of Everlasting Keepsakes, we will issue a shipping call tag for those items which are incorrect and replace them free of charge. We do ask that you cover the cost of return shipping on any items that were delivered to you correctly but you simply no longer wish to keep.

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. 

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed, unless the item was a Custom Product. In the case of Custom Products, please allow 5-10 business days for the replacement to be processed.